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FREQUENTLY ASKED QUESTIONS
Welcome to the UP! Ultimate Adventure Park FAQ page. Here you’ll find answers to common questions about our facility, attractions, safety, and more. If you have additional questions, feel free to contact us directly!
General Questions
UP! Ultimate Adventure Park is a 14,000 sq. ft. indoor family-oriented adventure park located in Ashburn, VA. We offer a variety of fun, engaging activities for children and families, including (#?) themed climbing walls, (#?) slides, cargo net, a vibrant arcade, and more. We also have five themed party rooms for celebrations and special events.
Our hours vary depending on the day and season. Please check our Hours & Location (link) page for the most up-to-date information.
While walk-ins are welcome, we recommend booking tickets online in advance, especially on weekends and holidays, to ensure availability.
We are conveniently located in Ashburn, VA, easily accessible from Route 7. Visit our Contact & Directions (link) page for detailed directions.
Parties and Events
Absolutely! We have five themed party rooms perfect for birthday celebrations of all sizes. Our party packages include private access to a party room, activities, food options, and a dedicated host to ensure your event is a success. Visit our Parties & Events (link) page for more information and to book your event.
We recommend booking at least 4-6 weeks in advance to secure your preferred date and time, especially during peak seasons.
Yes, you are welcome to bring your own decorations and birthday cake. We also offer customizable party packages that include themed decorations and catering options.
Waivers and Safety
Yes, all participants must complete a Safety & Liability Waiver before engaging in any activities. Waivers can be completed online in advance or at the park upon arrival.
Safety is our top priority. All guests are provided with safety equipment, including harnesses for climbing. Our staff is fully trained to guide and assist participants, and our facility is regularly inspected to ensure all equipment is in excellent condition.
Yes, our staff undergoes extensive training to ensure that all safety protocols are followed, and they are always available to assist participants with any concerns.
All climbers receive a short orientation session covering safety and belaying. We have over X (insert #) different indoor climbing walls, which have been constructed for every level of ability.
We understand that not everyone is comfortable with heights. Our staff is trained to provide guidance and support to help ease any fears. Participants can choose activities at their own comfort level, and there are plenty of other attractions, such as the arcade and slides, to enjoy if climbing isn’t your thing.
While our staff is always on hand to ensure the safety of all participants, we recommend that parents or guardians supervise children under the age of 12 during their visit. Parents are also welcome to join in the activities or relax in our lounge area (? Is there one?) while their children play.
In a traditional climbing gym, a guest would need to be belayed by a friend or an instructor to ensure the climber comes down off the wall in a controlled and safe manner. Up! utilizes a state-of-the-art, hydraulic automatic belay systems which eliminates the need for a human belayer and enables even the youngest of guests to take control of their own climbing. The automatic belay retracts as your child climbs under their own strength, and lowers them to the ground gently once they reach their limit. While our system does provide our youngest guests with a level of freedom, active adult supervision is required for any child under the age of 12 to climb.
Pricing and Memberships
Ticket prices vary based on the type of activity and the length of time you wish to spend at the park. Visit our Pricing & Packages (link) page for a full breakdown of ticket options and pricing.
Yes, we offer memberships and season passes for families who want to visit frequently. These options include discounts on tickets, priority access, and other perks. Visit our Pricing & Packages (link) page for more details.
We offer group rates, discounts for military personnel, and special promotions throughout the year. Be sure to check our Pricing & Packages (link) page for current offers.
Activities and Attractions
Our park features themed climbing walls, slides, a cargo net, ropes courses, and an arcade. There's something for everyone to enjoy!
Our activities are designed for children aged 6 (ClimbZone said you must be at least two years of age to climb…thoughts?). though adults are welcome to join in the fun too! Some attractions may have height or weight restrictions, so please check individual attraction guidelines.
Yes! Many of our activities, including the climbing walls, are open to adults who want to join in on the fun. Our auto-belay system can handle a maximum weight of 275 lbs, so most adults can climb.
Yes, each ticket includes a designated playtime. Check our Pricing & Packages (link) page for more details.
Additional Questions
We recommend wearing comfortable, athletic clothing and closed-toe shoes. No sandals or flip-flops are allowed on the climbing walls, ropes courses, or zipline.
Yes, we have ample parking available on-site for all our guests.
You can reach us by phone at (insert phone number) or email at (insert email address). For general inquiries, please visit our Contact Us page
Yes, we do offer a 20% discount on general admission to our friends in the military and those who are uniformed first responders. In order to receive the discount, you must be an active or retired member of the Army, Navy, Air Force, Marines, a Police Officer, a Fire Fighter or EMT. You must present valid identification to receive the discount.
Food and Drink
Yes, we will be opening a full-service kitchen offering a variety of food and beverage options, including pizza, snacks, and healthier alternatives. Check out our Food & Drink page (link) for more information.
Outside food and drinks are not permitted, with the exception of birthday cakes for parties. Our full-service kitchen has a variety of options to suit your needs.
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