Messaging Terms

What you are agreeing to

There are two boxes, and neither is ticked for you. Ticking the first means we can text you about your own booking, request or visit. Ticking the second, separately, means we can also text you about events and offers. Neither is a condition of any purchase — you can book a party, buy a ticket and get an answer to your question without ever receiving a text.

They are handled separately on purpose. Offers go out from a different number, so if you stop the offers you will still get the messages about your own booking.

Work at the park? Those two boxes are the guest programs — your separate staff program is covered under Employee & Staff Text Messages below.

What we send

• Replies to something you asked us.
• Booking and party details: confirmations, times, reminders, changes.
• Events and offers — only if you ticked the second box. A few a month at most, and stopping these does not stop the messages about your booking.

How often

Message frequency varies. Most people get a handful around a booking and nothing in between.

Cost

Message and data rates may apply. We do not charge for texts; your mobile carrier may.

How to stop

Messages about your booking come from (571) 946-1502, which is answered by a person — you can reply to it or call it. Events and offers come from (571) 586-1410, which is not monitored; reply to the first number or call us instead.

Reply STOP to any message and we will stop texting that number. You will get one confirmation, then nothing further. Reply HELP for help, or contact us at info@upultimateadventurepark.com or (703) 547-4572.

Stopping texts does not cancel a booking, and it does not stop email.

Carriers

Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and your signal.

Privacy

We do not share mobile numbers or SMS consent with third parties or affiliates for their marketing. See our Privacy Policy.

Employee & Staff Text Messages

This section is our employee messaging program — it is for people who work at UP! Ultimate Adventure Park (UP! Ashburn LLC), not for guests. Work-related texts — shift invitations, schedule changes and workplace updates — come from a dedicated staff number, (571) 568-5667.

How you opt in. During onboarding you are offered a standalone staff messaging consent form with a single optional checkbox, unticked by default (current employees are offered the same form). Signing up is optional and not a condition of employment — declining changes nothing about your job. The blank form is publicly viewable at upultimateadventurepark.com/staff-sms-optin.

Frequency. Message frequency varies with your role and schedule — more when shifts are moving, none when they are not.

Cost. Message and data rates may apply. We do not charge for texts; your mobile carrier may.

How to stop. Reply STOP to any staff text and we will stop texting that number — you will get one confirmation, then nothing further, and it will not affect your job. Reply HELP for help, or contact us at info@upultimateadventurepark.com or (703) 547-4572.

Carriers. Carriers are not liable for any delayed or undelivered messages. Delivery depends on your carrier and your signal.

Privacy. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. See the employee section of our Privacy Policy for what we collect and why.